Refund & Returns Policy

Shipping & delivery

Beatific Haven offers nationwide delivery throughout South Africa. Confirmed orders are processed and dispatched after payment has been received.

Delivery timeframes are estimates. Courier delays or unforeseen circumstances may occasionally affect your delivery. If a delay occurs, we will keep you informed of your order’s status.

Return requests

If you would like to request a return, please contact us promptly, preferably within 24 hours of receiving your order, so we can assist you.

Product condition

For discretionary returns that are not required by law, products must:

• Be unused and unopened.
• Remain in their original packaging.
• Be in the same condition as when delivered.

Because our products are intended for consumption, we do not offer discretionary returns or exchanges on opened or used items. This restriction does not exclude returns or remedies required by law, including applicable rights relating to defective or incorrectly supplied products.

Damaged, defective or incorrect items

If your order arrives damaged, defective or incorrect, please contact us as soon as possible, preferably within 24 hours of delivery.

To help us investigate, please provide:

• Your order number or other proof of purchase.
• A brief description of the issue.
• Clear photographs showing the product and any visible damage, where possible.

Email info@beatifichaven.co.za or contact us on WhatsApp at 076 582 0644.

We will assess the issue and explain the next steps. Any remedy will be handled in accordance with your applicable consumer rights.

Refunds

Where a product is returned for assessment, we will inspect it and notify you of the outcome.

Approved refunds will be processed to your original payment method within 10 business days, subject to any applicable statutory requirements.

Your bank or card provider may require additional time for the funds to appear in your account.

Waiting for a refund?

If 15 business days have passed since your refund was approved and you have not received it, please contact us with your order number so we can assist you.

Your consumer rights

Nothing in this policy limits or excludes rights that apply under South African law, including the Consumer Protection Act and the Electronic Communications and Transactions Act, where applicable.

Where the law provides a cancellation period, return right or remedy that differs from this policy, the applicable legal requirement takes precedence.